Last updated: February 2026
1. Introduction
This Cookie Policy explains how VanManoo ("we", "our", or "us") uses cookies and similar technologies when you visit our website.
Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, improve performance, and provide information about how visitors use the website.
By using our website, you consent to the use of cookies in accordance with your preferences selected through our cookie banner.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the operation and security of our website. They cannot be switched off because they enable core website functionality such as logging in, security, and completing bookings.
Examples include:
| Cookie | Purpose |
|---|---|
| vm_cookie_consent (local storage) | Remembers your cookie choice, whether you opted out of non-essential tracking, and whether a Global Privacy Control signal was detected. 12 months. |
| vm_token (local storage) | Your sign-in token — keeps you securely signed in until you log out (max 7 days). |
| vm_staff_token / vm_staff_region | Staff-only: dashboard sign-in and the UK/USA view switch. Not set for customers. |
| vm.country / vm.country.session / vm.geo.done | Remembers whether you chose the UK or USA site so we don't ask again. 12 months / session. |
Preference Cookies
These cookies remember your preferences to improve your experience.
Examples include:
| Cookie | Purpose |
|---|---|
| googtrans | Set by Google Translate only if you use the translate bar, to remember your language. |
Analytics Cookies
Analytics cookies help us understand how visitors use our website so that we can improve our services. We use PostHog (not Google Analytics). It is switched off by default and only starts — including session replay — after you click "Accept all". Choosing "Essential only", or a browser Global Privacy Control signal, keeps it off.
Examples include:
| Cookie | Purpose |
|---|---|
| ph_phc_* (PostHog) | PostHog analytics and session-replay identifiers. Created ONLY after you click "Accept all" — never with "Essential only" or a Global Privacy Control signal. Up to 12 months. |
3. Third-Party Cookies
Third-party cookies and storage come only from PostHog (analytics, consent-gated) and Google Translate (if you use the translate bar). Stripe sets its own strictly-necessary cookies on its checkout page. Mapbox address lookup sets no tracking cookies. We set no advertising cookies.
3A. The cookies and storage we actually set
- vm_cookie_consent — your banner choice, opt-out flag and GPC detection (strictly necessary, 12 months).
- vm.country / vm.country.session — remembers whether you are browsing the UK or USA site (functional, 12 months / session).
- vm.geo.done — notes that we already checked your region once (functional, session).
- vm_token — keeps you signed in (strictly necessary, until logout or 7 days).
- ph_phc_* — PostHog analytics / session replay, only after "Accept all" (analytics, up to 12 months).
- googtrans — only if you use the Translate bar (functional, Google).
- Mapbox — address autocomplete on the quote form sets no tracking cookies.
We honour the browser Global Privacy Control signal as a "reject non-essential" choice, so you won't be asked by the banner.
4. Managing Your Cookie Preferences
When you first visit our website, you will be given the option to:
- Accept all cookies.
- Reject all non-essential cookies.
- Customise your cookie preferences.
You can change your cookie preferences at any time through our cookie settings (where available) or by clearing your browser cookies, which will cause the cookie banner to appear again on your next visit.
Most web browsers also allow you to block or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.
5. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to our website, technology, or legal requirements. Any updates will be published on this page together with the revised "Last updated" date.
6. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us using the details provided on our Contact Us page.
This page focuses on cookies specifically. For how we handle personal data more broadly, see our Privacy Policy.
Last updated: February 2026.